The latest News on Wood End Post Office® is this! Its official the next Post Office which will serve this location of Wednesfield, is to be sited on the former Noah’s Ark Public House.
This must be the worst kept secret in Wednesfield folks! But now Post Office officials have come forward and made it clear in a consultation letter to your three Councillors.
Currently the Post Office is closed down as it has been locked out of the premises it was formerly in at Dave’s Express, 80 Lower Prestwood Road, Wolverhampton, WV11 1JP, by the shop owners who are in dispute with the Post Master at that location.
Here is what the Post Office has written to your Councillors.
“Proposed move to new premises & branch modernisation – I’m writing further to my colleague’s letter dated 24 April 2013, in which we informed you that following a consultation period which ran from 22 January 2013 to 19 February 2013, the above branch would not be proceeding with any changes at that time. Regrettably the existing premises at 80 Lower Prestwood Road closed on 28 September 2015 and will no longer be available for Post Office use.
We now intend, with the postmaster’s agreement, to move the above Post Office branch to a new location – Family Shopper, 272 Wood End Road, Wolverhampton, WV11 1YD (formally known as Noah’s Ark). I’m pleased to tell you that when the move goes ahead, the new premises, which is currently empty, will undergo a refurbishment to incorporate a Convenience store and change to one of our new local style Post Office branches.
This change is part of a major programme of modernisation taking place across the Post Office network, the largest in the history of Post Office Ltd. The Programme is underpinned by Government investment and will see up to 8,000 branches modernised and additional investment in over 3,000 community and outreach branches.
What will this mean for customers?
- Post Office services will be offered from two tills on the retail counter in a modern open plan branch
- Longer opening hours
- The majority of Post Office products and services will still be available Consulting on the proposed new location As explained above, the current premises closed in September 2015 and to maintain Post Office services in the local area for our customers, we have made the decision to relocate the branch. Building work has started at the new site; however we still welcome your comments on access at the new branch.
- We’re now starting a 6 week period of local public consultation and before we finalise our plans we would like you to tell us what you think about the new location, particularly on the following areas:
- Are the new premises easy for you to get into and is the inside easily accessible?
- Do you have any concerns about the new location?
- If so, do you have any suggestions that could help us make it better for you?
- Any local community issues which you think could be affected by the proposed move
- Anything you particularly like about the proposed change
You can share your views on the proposed move through our easy and convenient new online questionnaire via the link below. When entering the site you will be asked to enter the code for this branch: 23624699
Dates for local public consultation:
| Local Public Consultation starts | 30 October 2015 |
| Local Public Consultation ends | 11 December 2015 |
| Proposed month of change | February/March 2016 |
Posters and leaflets will now be displayed locally to let customers know about the changes and to ask their views. I’ve included information about the Code of Practice over the page and copies of the Code will also be available in branch.Thank you for considering our proposal. At the end of the consultation I’ll be in touch again to let you know our final plans.
Yours sincerely
Suzanne Richardson
Regional Network Manager
How to contact us:
Items sent by Freepost take 2 working days to arrive. Therefore, responses by Freepost should be sent in sufficient time to arrive before the end of the consultation period. Working days do not include Saturdays or Sundays. Responses received after the deadline will not be considered,
To get this information in a different format, for example, in larger print, audio or braille please contact the Customer Helpline on 03457 22 33 44 or Textphone 03457 22 33 55.
| Wood End Post Office information sheet | ||||||||||||||||||||||||||||||
| Current Post Office location | Proposed new Post Office branch location (subject to local publicconsultation) | |||||||||||||||||||||||||||||
| Address | Dave’s Express80 Lower Prestwood Road WolverhamptonWV11 1JP | (formally known as Noah’s Ark)Family Shopper272 Wood End RoadWolverhamptonWV11 1YD | ||||||||||||||||||||||||||||
| Post Office opening hours |
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| Distance | 200 metres away from the current branch, along varied terrain. | |||||||||||||||||||||||||||||
| Accessibility &Accessibility works | Access and facilitiesCurrent branch has a raised threshold and level access at the entrance.
Parking There is parking available outside the branch.
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Access and facilitiesThe proposed premises would have a wide automatic door and level access. Internally, there would be a hearing loop and space for a wheelchair. Parking
There is a customer car park available outside the proposed premises.
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| Retail | Confectionery/Tobacco &News Retailer | Convenience Store | ||||||||||||||||||||||||||||
| Local PublicConsultation starts | 30 October 2015 | |||||||||||||||||||||||||||||
| Local PublicConsultation ends | 11 December 2015 | |||||||||||||||||||||||||||||
| Proposed month ofchange | February/March 2016 | |||||||||||||||||||||||||||||
| Wood End Post Office® services available | ||
| Your Postmaster or our Customer Helpline on 03457 223344 will be happy to help you with any queries about product availability or provide you with details of maximum value of transactions. Customers can also shop online at www.postoffice.co.uk | ||
| Current branch | New branch | |
| First & Second Class mail | ü | ü |
| Stamps, stamp books (1st class 6 & 12 only, 2nd class 12 only) | ü | ü |
| Special stamps (Christmas issue only) & postage labels | ü | ü |
| Signed For | ü | ü |
| Special Delivery | ü | ü |
| Home shopping returns | ü | ü |
| Inland small, medium & large parcels | ü | ü |
| Express & contract parcels | ü | ü |
| British Forces Mail (BFPO) | ü | ü |
| International letters & postcards (inc. signed for & Airsure) | ü | ü |
| International parcels up to 2kg & printed papers up to 5kg | ü | ü |
| Parcelforce Worldwide International parcels | ü | ü |
| Articles for the blind (inland & international) | ü | ü |
| Royal Mail redirection service | ü | ü |
| Local Collect | ü | ü |
| Drop & Go | ü | ü |
| Withdrawals, deposits and payments | ||
| Post Office Card Account | ü | ü |
| Personal & Business Banking cash withdrawals, deposits & balance enquiries using a card. Also enveloped cheque deposits and barcoded deposit slips. | ü | ü |
| Postal orders | ü | ü |
| Moneygram | ü | ü |
| Change giving | ü | ü |
| Bill payments | ||
| Bill payments (card, barcoded or manual) | ü | ü |
| Key recharging | ü | ü |
| Transcash (without barcode) | ü | ü |
| Licences | ||
| Rod fishing licences | ü | ü |
| Travel | ||
| Pre-order travel money | ü | ü |
| On demand travel money | Euros | Euros |
| Travel insurance referral | û | ü |
| On demand travel insurance | ü | û |
| Mobile Top-ups & E vouchers | ü | ü |
| National Lottery Terminal | ü | ü |
| Payment by cheque | ü | ü |
| Products marked û are available at Wednesfield Post Office,78 High Street, Wednesfield, Wolverhampton, WV11 1SZ | Opening times:Mon – Fri 08:30 – 17:30Sat 08:30 – 13:00 | |
Code of Practice for changes to the Post Office® network
What’s a Code of Practice?
The Code of Practice contains guidelines we follow. They tell us how, and when to tell you about changes to your local Post Office services. We’ve worked with the independent statutory consumer watchdog on these guidelines, which in Great Britain is Citizens Advice and Citizens Advice Scotland, and in Northern Ireland, the Consumer Council.
What kind of changes does it include?
Information about when we’re planning to move or close one of our branches or outreach services. This also covers information about when a branch has suddenly closed unexpectedly because of something like a flood or fire.
Who do we tell about changes?
You and your representatives (who are often local MPs or local authorities and councils).
How will we tell you what’s happening?
If there’s a minor change – like changing opening times, then we’ll let you know by putting up posters in the Post Office. If the plan is to move a Post Office then we’ll put up posters and hand out letters in the branch as well as writing to your representatives. We’ll have a press release and, the relevant information will be easy to find on our website.
How long will it take?
We’ll let you know about any changes as soon as we possibly can. Sometimes, change is out of our control but we’ll try to keep you as up-to-date about what’s happening as much as we can. We try to make sure you have 4 weeks’ notice before anything happens. If we’re going to make big changes, there’ll be a ‘consultation period’ which lasts about 6 weeks. This means that you’ve got time to let us know how you feel.
It’s easy to let us know what you think…
We want to hear what you and your representatives think about change and to make sure it’s easy for you to let us know, all of our contact details can be found on all our posters and letters. You can contact us by email, letter or ‘phone.
How will you find out about the final plans?
We’ll be letting you know in as many ways as possible. There’ll be posters put up in or around your local area, letting you know what’s going on. We’ll also write to local representatives and, the information will be on our website.
If you let us know what you think, we’ll make sure you know about our final plans either by writing to you, or having the information easily available in the Post Office or on our website.
What can you do if you think we haven’t followed the Code of Practice?
If you don’t think we’ve followed the Code, then please write to us or email us via the contact details included in this letter and let us know why.
To have a look at the full Code of Practice, it’s on our website at
www.postoffice.co.uk/transforming-post-office
