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National Express – Award Winning Quality and Performance from this Coach Operator!

If you are interested in transport here in the West Midlands…You may be interested in the following information.

National Express has proven itself king of the road after coming away from two industry awards ceremonies with armfuls of silverware. In the last four years National Express has shown its quality by consistently being recognised as a company displaying innovation and performance. Achieving the runner up position consistently.

Now the UK’s largest coach operator finally has been crowned Large Operator of the Year at the 2018 UK Coach Awards.

Beating tough competition from The Kings Ferry, Edwards Coaches and Lucketts Travel.

National Express then went on to win the biggest prize of all – overall Operator of the Year – by topping the winners of the Small and Medium Operator of the Year categories.   At the ceremony held in Blackpool, National Express also won the Making Coaches a Better Choice award for its excellent next generation coach the Caetano Levante III, meanwhile the customer response team were runners up in the Customer Service award and the lost property team Ann Colley and Merlyn Bryan narrowly missed out on the Unsung Heroes award.

All of this indicates to National Express passengers and customers, that the business is always looking to improve. That in itself is rather good news for residents in Wolverhampton and the wider West Midlands. We need more quality operators serving our conurbation.

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Phil Bateman

Phil Bateman is Married to Mary and lives in Wednesfield North. He was a long serving local politician having served previously on the now defunct West Midlands County Council... read more

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