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Severn Trent Water -Commits to Paying More than £180,000 in Compensation

I know many of my readers have been following the issue of low water pressure and no water delivery story across Wednesfield North. Many of you will have been affected.

I first became aware of this on the 28th May 2020 when I was almost submerged by enquiries about low water pressure and no water delivery. This was at the heart of the Corona Virus Pandemic,and the problems of water delivery continued through to the 4th June. It was then that the customer complaints finally started to abate. I have done as much as I can to support Wednesfield North residents. I have been in contact almost daily with Severn Trent. Also with the City of Wolverhampton Council. After all it was not just a water distribution problem. It was also a Public Health issue.

This morning Severn Trent Water Company contacted me again to inform me that – “Just on general compensation, we are still working through our data on a street by street basis. The £180k compensation we paid out a few days ago will not be the final figure. Here at Severn Trent Water Company, we are going through every street and those customers we think were affected beyond a basic threshold. Those customers will get £30 a household compensation (broadly one month’s free water) without having to take action.”

Councillor Phil Bateman added “ This is a huge benefit to their customers, because it gives a very favourable ‘back stop’ position for residents, who do not have social media, and for those that are perhaps a little more accepting of just receiving bills, and doing no checking or complaining!

I am sure the majority of my constituents in Wednesfield North will recognise this additional information as being ‘Good News’! I think I can say without causing too much controversy that this is a good move by Severn Trent Water company, and will do much to start to regain the public confidence that was lost in the company during those difficult days, of hot weather and no water!

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Phil Bateman

Phil Bateman is Married to Mary and lives in Wednesfield North. He was a long serving local politician having served previously on the now defunct West Midlands County Council... read more

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