Readers of my Blog in Wednesfield North have been very upset about the quality and the performance of Virgin Media services in this part of Wolverhampton.
When this issue was first raised with me. It was through some 55 individual comments from customers. These comments were received by myself across social media pages. I promised those disgruntled customers that I would write to Virgin Media’s Chief Executive – which I did.
I wrote to the Chief Executive of Virgin Media Mr Tom Mockridge last week, about the problems that you my constituents in Wednesfield North were facing with the Virgin Media service, and the poor WiFi and media performance in particular.
This is the response I have received today. I am pleased to say that the matter has been placed with The Regional Affairs Manager Nigel Richardson.
Mr Richardson is asking for me to provide a detailed response with specific examples of the problems, that you face.
My advice is that you write by email to Nigel.email@example.com and quote this reference number. [Complaint]Complaint of Poor Service – Wednesfield North – City of Wolverhampton (KMM45336472V86693L0KM) -made by Cllr Phil Bateman.
In that way you can tailor your problem direct to the man that matters. Please email the company with the complaints you have. Please leave your name and email address/royal mail address, so that they can address your problem for you.
Also copy me in on the email(firstname.lastname@example.org) so I can monitor your complaints and the number of complaints that are made to Virgin. Please make your complaints, this man can make a difference to your service.
Cllr Phil Bateman.MBE
Dear Councillor Bateman,
Thanks for contacting Virgin Media on behalf of your constituents. Your email has been forwarded onto me to look into the issues raised.
In order for me to fully investigate them would it be possible for you to provide specific examples of issues or specific addresses so I can provide a detailed response?
Nigel Richardson | Regional Affairs Manager – Midlands, Wales and South West