Today I have written to Virgin Media’s Chief Executive out lining the fact that so many residents of Wednesfield North are experiencing connection difficulties in this part of the City of Wolverhampton. I have told Mr Mockridge that –
“Many of my constituents and residents in the locality are complaining bitterly on social media about the alleged poor service they are receiving from Virgin
I have told him that his customers are openly discussing the poor state of service. Many feel that the service is poor and expensive for what it is providing. Others point to the unreliability of the platform, and some consider and comment on the allegation – that the infrastructure is failing customers in Wednesfield North.
I am hopeful that the Virgin Media Chief Executive and his team will respond with a recognition that outlines, what the exact problem is here. Plus what they will do as a company to address the disgruntled Virgin customers here in this part of the City.
I will keep readers informed when a response is received.